Frequently asked Questions

No, you will not need to be a member to place an order. However, in order to benefit from discounted campaigns and special offers, all you need to do is fill out a 30-second registration form.

When your order is shipped, an e-mail with cargo delivery information will be automatically sent to you by our systems.

Open your package in front of the cargo officer. If the product you opened turns out to be damaged or missing, immediately file a 'DAMAGE DETECTION REPORT' with the cargo officer. You can return the product together with the Damage Assessment Report.

If your product does not reach your address within 7 days at the latest, you can send an e-mail to info@davidguner.com stating your problem and your phone number.

All our orders are sent via our contracted YURTİÇİ KARGO company. Cargo service is provided to all over Turkey.

We do not have the option to pay at the door.

Cargo companies do not deliver on public holidays.

All procedures regarding the product you return start from the moment your product reaches our warehouse and are completed within 1 week. All information regarding the return process is made by sending an e-mail to your registered e-mail address. The time it takes for your refund amount to be reflected on your statement varies from bank to bank. (Refund will be made according to the payment method)

The warranty period is 2 (two) years from the date of purchase.

Our solution partner in cargo shipments is YURTİÇİ Cargo. The orders you place on our site will be delivered to you in the fastest and safest way. Additionally, when your order is shipped, an e-mail with cargo delivery information will be automatically sent to you by our systems. With this e-mail, you can learn when your order will be delivered to cargo. It is of great importance for us to deliver your orders to you as soon as possible. As dicekayek.com.tr, our aim is to ensure that your orders reach you as soon as possible. Once your orders are processed, they will be delivered to the cargo company within 3 business days at the latest. During campaign and discount periods, and on special days such as New Year's Eve, Holidays, Mother's Day and Father's Day, there may be a few days delay in the delivery time of orders due to density.

When your order is shipped, an e-mail with cargo delivery information will be automatically sent to you by our systems. With this e-mail, you can find out when your order has been delivered and easily track the status of your order on your My Orders page.

If your product does not reach your address within 7 days at the latest, you can send an e-mail to info@davidguner.com stating your problem and your phone number.

Since the fee for the cargo service is billed at the same time as the product you ordered, you do not need to pay anything for the delivery of your cargo.

When your order reaches you, if you detect any deterioration or suspicious condition in the shipment package, please do not accept it. Ask the cargo officer to keep a report and contact our customer service representative as soon as possible. If you sign and accept such a package or delivery receipt, you eliminate the possibility of detecting damage or loss during transportation. In this case, the cargo company will not be held responsible in any way for what happens to your product during transportation. The cargo delivery receipt shows that your package has been delivered to you undamaged and complete, and this is confirmed by you. (Even if there is the slightest sign of crushing or opening, insistently ask the officer to keep a report.)

The invoice for the products you purchased will be sent to you or SERHAT SAAT A.Ş. on behalf of the person or company you specify. and delivered to you during product delivery. If you specify different delivery and billing addresses in your shopping form, the product you purchased and its delivery note will be sent to the delivery address, and the invoice will be sent to the billing address you specified.

davidguner.com. The shipping network covers all regions at home and abroad.

If the order for which you want to change the recipient has not been delivered to the cargo company, info@davidguner.com. You can make the necessary corrections at. Unfortunately, changes cannot be made once your order has been delivered to the cargo company.

The products you ordered are delivered by the cargo officer; Our solution partner in cargo shipments is YURTİÇİ Cargo. The orders you place on our site will be delivered to you in the fastest and safest way. Additionally, when your order is shipped, an e-mail with cargo delivery information will be automatically sent to you by our systems. With this e-mail, you can learn when your order will be delivered to cargo. It is of great importance for us to deliver your orders to you as soon as possible. As dicekayek.com.tr, our aim is to ensure that your orders reach you as soon as possible. Once your orders are processed, they will be delivered to the cargo company within 1 business day at the latest. During campaign and discount periods, and on special days such as New Year's Eve, Holidays, Mother's Day and Father's Day, there may be a delay of a few days in the delivery time of orders due to density. Photo ID check and signature of the delivery receipt to another name you have specified on the shopping page or to your first degree relative if proven. will be delivered in return. If none of the above conditions are met during delivery, the cargo officer will leave a notification form at the address and make a second visit within the next business day.

After your order is delivered to cargo, a shipping number will be sent to you via e-mail. You can track your order using this number both on the My Orders page on our website and on the shipment tracking page on the cargo company's website.

If your order has not been confirmed yet, you can contact us at info@davidguner.com during business hours (09.00-17.00) and make the necessary changes. Upon your request, you will be supported in this regard and the necessary arrangements will be made. If your order has been shipped, no changes can be made.

If you wish, you can choose different billing address and shipping address. To do this, simply enter the address you want your invoice to go to in the billing address section and the address you want your shipment to go to in the delivery address section. Even if this address is different from the address to which the shipment is made, the shipping cost will be covered by davidguner.com on your behalf. For this reason, we offer you the opportunity to choose different billing address and delivery address when ordering.

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